Terms of Service

Canada

Effective from 10 April 2023

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Please read these terms and conditions carefully. When signing up to use any of the services, you will be asked to review these terms and conditions. Once you proceed, you agree to be bound. If you do not agree with these terms and conditions, you must not use the services.

THESE TERMS SIGNIFICANTLY ALTER YOUR LEGAL RIGHTS, REMEDIES AND OBLIGATIONS. SECTION 19 IN PARTICULAR CONTAINS IMPORTANT LIMITATIONS ON AND EXCLUSIONS, WAIVERS AND RELEASES OF OUR LIABILITY TO YOU, AND YOUR ASSUMPTION OF RISK AND LIABILITY.

You also agree that using the Platform, App or Services in any country other than the place where you first registered an account on the App will be subject to the Terms of Service that apply in that other country.  The Terms of Service that apply in each country where we provide the Services are available here.  

1. Information about us

The Services are provided and operated by (Canada) Limited / Neuron Mobilité (Canada)‎ Ltée. (“we“, “us” or “Neuron”). We are a limited liability company registered in Canada.

2. These terms

2.1 These terms and conditions, including the Schedule (“Terms“) are a legally binding agreement between “you” and Neuron. 

2.2 By creating an Account with us, or by accessing and / or using the Services, you agree to be bound by these Terms, and the associated Riding Rules (see clause 5) and Privacy Policy (see clause 7). If you do not agree with any of the provisions of these Terms, or the associated policies, you must not use the Services. If you have any questions about these documents and your rights, you should seek independent legal advice. 

2.3 BY CREATING AN ACCOUNT WITH US, OR BY ACCESSING AND / OR USING THE SERVICES, YOU CONFIRM AND AGREE THAT:

2.3.1  YOU HAVE READ AND UNDERSTAND THESE TERMS; AND

2.3.2 YOU ARE AWARE THAT BY AGREEING TO THESE TERMS YOU ARE WAIVING CERTAIN LEGAL RIGHTS THAT YOU OR YOUR HEIRS, NEXT OF KIN, EXECUTORS, ADMINISTRATORS, ASSIGNS AND REPRESENTATIVES MAY HAVE AGAINST NEURON.

2.4 We may amend the Terms and associated rules, policies and supplemental terms from time to time at our sole discretion. We will provide you with reasonable notice of any material updates to these Terms. Except in relation to changes to the Riding Rules, and subject to applicable law, you are entitled to a refund on a pro rata basis in circumstances where: 

2.4.1 you have purchased a Pass; and 

2.4.2 in Neuron’s reasonable opinion, a change to the Terms has a major detrimental effect on you. 

2.5 You must carefully read the Terms outlined below as they apply to your access and use of the Services.  

3. Your Legal Capacity to Accept These Terms

3.1 You represent and warrant to us that you are at least the age of majority in your province or territory of residence and acknowledge that any use of the Services by a minor is strictly prohibited, subject to clauses 3.2, 3.3 and 3.4.

3.2 Notwithstanding clause 3.1, if you are using the Services in a location where the applicable Riding Rules permit persons aged 16 years or older but under the age of majority in their province or territory of residence to use the Services, you represent and warrant to us that you are at least 16 years old and have the legal capacity to assume your obligations under these Terms, and acknowledge that any use of the Services by any person under 16 years old is strictly prohibited.

3.3 If you are 16 years or older but under the age of majority in your province or territory of residence then, in order to use the Services in a location where the applicable Riding Rules permit this:

3.3.1 you must have consent from your parent or legal guardian to enter into these Terms and to use the Services;

3.3.2 your parent or guardian must review these Terms, and you must obtain your parent’s or legal guardian’s acceptance of these Terms and their agreement to take responsibility for your actions, any charges associated with your use of the Services, and your acceptance of and compliance with these Terms;

3.3.3 you represent, acknowledge and agree that you are assuming the obligations in these Terms with your parent’s or legal guardian’s permission;

3.3.4 you represent and warrant that you have complied with the requirements set out in sections 3.3.1 through 3.3.3; and

3.3.5 you must not access or use, and you must immediately stop accessing and using the Services, if you do not have consent from your parent or legal guardian as set out above.

(The age of majority is 19 years in British Columbia, New Brunswick, Newfoundland, Northwest Territories, Nova Scotia, Nunavut and Yukon Territories, and 18 years in Alberta, Manitoba, Ontario, Prince Edward Island, Quebec and Saskatchewan.)

3.4 If you are a parent or legal guardian of a minor who is 16 years old or older that uses (or may in future use) the Services then you hereby:

3.4.1 acknowledge and agree that you have reviewed these Terms and consent to the minor accepting these Terms and using the Services;

3.4.2 agree to bind the minor to these Terms and to be fully responsible and liable for the minor’s compliance with these Terms and the minor’s use of the Services;

3.4.3 agree to the disclaimers, waivers and limitations of liability set out in these Terms on your behalf and on the minor’s behalf; and

3.4.4 agree to be liable for and to fully indemnify and hold us harmless for and against any loss, damage or claims arising from or related to the minor’s use of the Services or the minor’s failure to comply with these Terms.

4. SERVICES

4.1 The Terms govern your use of the following:

4.1.1 our websites;

4.1.2 our technology platform (the “Platform”) that enables the renting of Vehicles, currently accessible via our mobile applications (“App”); and

4.1.3 electric motorised standing kick scooters and power assisted bicycles (each a “Vehicle” and collectively the “Vehicles”) rented on the Platform

(each a “Service” and collectively the “Services”).

5. RULES

5.1 In addition to these Terms, by renting Vehicles on the Platform, you also agree to abide by and be bound by the applicable Riding Rules for your relevant location (the “Riding Rules”) found here. These Riding Rules form part of these Terms. Where reasonably practicable, we will provide you with reasonable notice of any material updates to the Riding Rules, except where the update is made in order to reflect amendments to local laws and regulations (including applicable road rules) where we may not provide prior notice.  

5.2 You acknowledge and agree that all terms, provisions and agreements outlined in the Riding Rules are incorporated in these Terms by reference with the same force and effect as though fully set out in this document. The Riding Rules detail a number of safety, and other, restrictions which you must comply with to safeguard yourself and others, and to ensure that you respect and comply with local laws and regulations. The App includes further rules and details of no parking zones and low speed zones which you must comply with.

5.3 Depending on where in the world you may be using our Vehicles, different sets of Rules may apply to you. You agree to regularly and diligently check the Riding Rules and any further information available on the App which relates to the safe and proper use of the Vehicles to respect local laws and regulations. 

6. RENTAL

6.1 You represent and warrant that you:

6.1.1 are the only person that will use the Vehicle unlocked by you as an individual Account Holder or designated by you as a Group Rider on a Group Ride (see clause 12 Group Rides);

6.1.2 are reasonably competent and physically capable of using the Vehicle;

6.1.3 are capable of, and responsible for, determining whether the conditions make it safe to operate the Vehicle; 

6.1.4 are capable of handling the Vehicle safely in accordance with government regulations and guidelines and any applicable road safety rules; 

6.1.5 will be responsible for any tickets, citations, fines, penalties, and administrative fees incurred as a result of your use of the Vehicle; and

6.1.6 will conduct a basic safety check of the Vehicle prior to use, including a visual check, a check of the battery capacity and a check of the functionality of the brakes, and that you will not use the Vehicle if there are any noticeable issues with the Vehicle which could affect its safety.

6.2 You acknowledge that: 

6.2.1 it is your responsibility to adapt your driving (by adapting, for example, your speed, riding behaviour and braking distance) taking into account external factors which lead to a greater risk to you or the Vehicle (for example, your general ability, your medical condition and weather conditions); and 

6.2.2 the Vehicle’s batteries will require charging from time to time and it is your responsibility to check that the level of charge of the batteries of the Vehicle is sufficient to cater for your planned use of the Vehicle.  The charge level can be found on the App and on the Vehicle.

6.3 The maximum rental period is 24 hours. You must not allow a Vehicle to be left in a ‘no parking zone’ (as indicated on the map in the App) on expiry of the trip.

6.4 You must immediately notify Neuron (and where appropriate, the police) if you: 

6.4.1 become aware of any defect of a Vehicle;  

6.4.2 are involved in an accident when operating the Vehicle (or aware of any damage or injury that arises through use of the Vehicle); and

6.4.3 are aware that a Vehicle is stolen, and in these circumstances, you must contact us at [email protected] or via the App, 

and in all the circumstances the provisions of clause 19.7 shall apply.

7. PRIVACY

7.1 We collect personal information about you in order to activate and register an Account, in order to provide you with the Services and for the purposes set out in our Privacy Policy (the “Privacy Policy“). 

7.2 We may disclose that information to third parties that help us deliver the Services (including information technology suppliers, communication suppliers and our business partners) or as required by law. If you do not provide this information, we may not be able to provide all of our Services to you. We may also disclose your personal information to recipients that are located outside of Canada in accordance with our Privacy Policy. 

7.3 Our Privacy Policy explains: (i) how we store and use, and how you may access and correct your personal information; (ii) how you can lodge a complaint regarding our handling of your personal information; and (iii) how we will handle any complaint. If you would like any further contact information about our privacy policies or practices, please contact us at one of the contact methods specified in the Privacy Policy. 

7.4 The Services may include advertisements, which may be targeted to information on the Services, queries made through the Services, or other information. The types and extent of advertising by Neuron on the Services are set out in the Privacy Policy and are subject to change. In consideration for us granting you access to and use of the Services, you agree that Neuron and its third-party providers and partners may place such advertising on the Services or in connection with the display of content or information from the Services in accordance with applicable laws and our Privacy Policy.

7.5 By providing your personal information to us, you consent to the collection, use , storage and disclosure of that information as described in the Privacy Policy and in these Terms. 

7.6 As part of providing you the Services, we may provide you with certain communications, such as service announcements and administrative messages. These communications may be sent within the App or via text (SMS) messages. These communications are considered part of the Services and you consent to us sending them to you, so far as the communications are required for the use of the Services.

7.7 Further details of our processing activities are detailed in our Cookie Policy found here. 

8. CHANGES TO THE SERVICES

8.1 The form and nature of the Services may change from time to time. We will provide reasonable notice to you regarding any material change in the form and nature of the Services. You acknowledge and agree that we may stop (permanently or temporarily) providing the Services (or any features within the Services) to you or to users generally and in some circumstances, we may not be able to provide you with prior notice. 

8.2 We also retain the right to create limits on use of the Services at our sole discretion at any time. We will provide reasonable notice to you regarding any material limitations placed on the use of the Services, except where the limitation is necessary in Neuron’s reasonable opinion to protect the safety of any person or is imposed in order to reflect amendments to local laws or regulations (including applicable road rules) where we may not provide prior notice. We may suspend our vehicle rental program at any time at our sole discretion. We may suspend operations in any of our cities, municipalities or markets at our sole discretion without prior notice to you. Except in relation to changes to the Riding Rules or limitations imposed to reflect amendments to local laws or regulations, and subject to applicable law, you are entitled to a refund on a pro rata basis in circumstances where: 

8.2.1 you have purchased a Pass; and 

8.2.2 in Neuron’s reasonable opinion, a limitation placed on the use of the Services has a major detrimental effect on you. 

8.3 You may be entitled to a refund of any fees for unused rental periods: 

8.3.1 in accordance with any applicable laws, including any applicable statutory consumer guarantees; 

8.3.2 where Neuron’s rental service is suspended for a period of more than 15 days; or 

8.3.3 in the case of a Pass, where: 

a) you have not been able to use the Services due to our suspension or ceasing to provide the Services (except in certain force majeure events); or 

b) the Services are generally unavailable. 

8.4 These Terms and the provision of the Services are contingent on government and regulatory approvals which can be withdrawn or suspended at any time.  You agree to comply with all local, regional, provincial, territorial and federal authority and government requirements and acknowledge that your failure to do so can cause loss to us. You further acknowledge that these Terms may be altered in response to any local, regional provincial, territorial or federal authority and/or government requirements at any time.  In the event permission and consent of the Services is withdrawn or suspended by any local, regional, provincial, territorial and federal authority or government you agree to comply with our reasonable requirements to ensure compliance with the applicable requirements, and agree to provide all reasonable cooperation to us to ensure that we are able to comply with the same requirements. 

9. ACCESSING THE SERVICES

9.1 Access to our Services is permitted on a temporary basis. In particular, the maximum rental period for a Vehicle is 24 hours.  

9.2 You are responsible for making all arrangements necessary for you to have access to our Services, including ensuring that you have appropriate footwear, safety equipment, driving licence and/or helmet if required by applicable laws or regulations.

9.3 Unless otherwise agreed by Neuron in writing, the Services are made available solely for your personal, non-commercial use.

10. YOUR ACCOUNT AND PASSWORD

10.1 To use certain Services, you may be required to download the Neuron App and create an account (an “Account”). You are responsible for safeguarding the password for your Account and for any activities or actions on your Account. We encourage you to use strong passwords with your Account. You must treat such information as confidential. You must not disclose it to any third party. Neuron cannot and will not be liable for any loss or damage arising from your failure to abide by the above and your failure to safeguard your Account, passwords, and other sensitive information.

10.2 We have the right to disable any password, whether chosen by you or allocated by us, or to suspend or terminate any account at any time without liability, and without prejudice to our other rights and remedies under these Terms or at all law if: 

10.2.1 in our reasonable opinion you have failed to comply with any of the provisions of these Terms or the Riding Rules (see Clause 5); or 

10.2.2 we suspect or discover wrongful or fraudulent use of an Account.

10.3 If you know or suspect that anyone other than you knows your password, you must promptly notify us via our customer service channels.

10.4 You are obliged, as a condition of using the Vehicle,  to provide accurate, complete, and up to date information (including personal identification) for your Account.

10.5 You must not create multiple accounts unless otherwise agreed by Neuron in writing. Creating multiple accounts is a misuse of the Services and may result in you being banned from using the Services

11. YOUR LICENCE TO USE THE PLATFORM

11.1 Neuron grants you a revocable personal, royalty-free, non-assignable, and non-exclusive licence to use the Platform and associated Apps. This licence is for the sole purpose of enabling you to use and enjoy the benefit of the Platform as provided by Neuron in the manner permitted by these Terms.

11.2 You agree that the Services (including, but not limited to, the Vehicles) at all times remain the exclusive property of Neuron.

12. GROUP RIDES

12.1 If, as the holder of an account on our Platform or App (“Account Holder”), you initiate a group ride on our Platform using our App (a “Group Ride”), you:

12.1.1 accept the appointment made in paragraph 12.2.1 and agree that you act as agent for each other rider on the Group Ride (each a “Group Rider”) in their acceptance of these Terms, the Riding Rules and our Privacy Policy for the purpose of their use of the Services on the Group Ride;

12.1.2 represent and warrant that, in the process of initiating the Group Ride, each Group Rider enters their own correct name and other details via our App as requested and the individuals have personally accepted and agreed to these Terms, the Riding Rules and our Privacy Policy;

12.1.3 to the extent permitted by law, accept and agree that you are liable for any loss, damage or claims arising from or related to the Group Ride (whether caused by you or a Group Rider), except to the extent the loss, damage or claim is caused by Neuron’s negligence, wilful misconduct or fraud; 

12.1.4 accept and agree to pay all costs, charges or fees for the use of the Services by you and each Group Rider on the Group Ride and that these amounts will be charged to your account for payment as specified in clause 13;

12.1.5 represent and warrant that all riders in the Group Ride (including you and each Group Rider) are at least the minimum age permitted by the applicable Riding Rules for the relevant location or older; 

12.1.6 represent and warrant that:

a) only riders identified as a Group Rider and that have accepted these Terms, the Riding Rules and the Privacy Policy via our App will ride a Vehicle on the Group Ride; and 

b) there is no more than one rider per Vehicle for the duration of the Group Ride; and

12.1.7 confirm that all acknowledgements and agreements made under clause 3.4 apply to any Group Rider that is a minor. 

12.2 If you access the Services as a Group Rider on a Group Ride initiated by an Account Holder, you:

12.2.1 irrevocably appoint the Account Holder as your agent to accept on your behalf these Terms, the Riding Rules and our Privacy Policy and in respect of your use of the Services for the Group Ride;

12.2.2 agree and acknowledge that, notwithstanding the appointment in paragraph 12.2.1, you expressly agree to be bound by, and comply with, these Terms, the Riding Rules  and our Privacy Policy (and that, if you are a minor, your parent or legal guardian consents to and has agreed to be responsible for your obligations);

12.2.3 accept and agree that you are liable for any loss, damage or claims arising from or related to your use of the Services on the Group Ride, except to the extent the loss, damage or claim is caused by Neuron’s negligence, wilful misconduct or fraud. 

13. PAYMENT

13.1 You understand that use of the Services will result in charges as detailed in the App and on the Neuron website to you for the Services you receive (“Charges”). After you have received the benefit of Services, Neuron will facilitate your payment of the applicable Charges based on the pricing model notified to you on the App (e.g. how many minutes you use together with any unlock fee; or the rate applicable for a Pass in which case, see clause 15 below). 

13.2 Charges will be inclusive of applicable taxes where required by law at the prevailing rate from time to time. Charges for passes are due immediately on purchasing a Pass, charges will otherwise be collected depending on the number of minutes that you use the Vehicles for and payment will be deducted from your stored value balance or debited from your payment card. You must input valid payment method details such as Google Pay, Apple Pay, PayPal eWallet, credit or debit card (including valid expiration date) as a prerequisite to using the Services (each a “Payment Method”). You confirm that you are authorised to use any Payment Methods  you provide the details of and authorise us to charge the Payment Method for all fees incurred by you in line with the agreed Charges. You agree to immediately inform us of all changes relating to your card.

13.3 Security Deposit. We may require a security deposit for use of the Services which will be indicated to you in the App.

13.4 Temporary Hold: We may put a temporary hold for a specified amount on your Payment Method before you begin a trip to verify your Payment Method has the necessary funds to cover the charges incurred for that trip. 

13.5 Usage Fees. You may use the Vehicles on a per trip basis or as otherwise in accordance with the pricing described in the App. We will charge your agreed payment methods the amount of the fees as agreed by you on the App when you book to start riding.

13.6 Administration Fee. You may be charged the following fees in the circumstances specified below:  

13.5.1 Helmet replacement fee: If you do not return the supplied helmet at the end of your ride, you may be charged a fee of up to $15. 

13.5.2 Unauthorised parking fee: For example, if you leave a Vehicle in an area designated in the App as a no parking zone, or leave a Vehicle outside the permitted service zone at the end of your ride, you may be charged a fee of up to $25. 

13.5.3 Unauthorised riding fee: For example, if you ride a Vehicle in an area designated in the App as a no riding zone, you may be charged a fee of up to $25.

13.7 Account in debit. In addition to any amounts due, if your account is in debit for any reason, you may be charged fees that are incidental to our collection of these debit amounts. Such fees or charges may include collection fees, interest (calculated at 4% per annum) or other third-party charges. 

13.8 Dispute. If you dispute any charge to your Payment Method,  then you must promptly contact us within one month from the end of the month with the disputed charge, and provide to us all trip information that is necessary to identify the disputed charge, such as the date of the trip and the approximate starting and ending times. 

14. PROMOTIONAL CODES

14.1 Neuron may, at Neuron’s sole discretion, create promotional codes that may be redeemed for Account credit, or other features or benefits related to the Services, subject to any additional terms that Neuron establishes on a per promotional code basis (“Promo Codes”).

14.2 You agree that Promo Codes:

14.2.1 must be used for the intended audience and purpose, and in a lawful manner;

14.2.2 may not be duplicated, sold or transferred in any manner, or made available to the general public (whether posted to a public form or otherwise), unless expressly permitted by Neuron;

14.2.3 may be disabled by us at any time for any reason at our sole discretion, without liability to you; 

14.2.4 may only be used pursuant to the specific terms that Neuron establishes for such Promo Code;

14.2.5 have no cash value, and are not exchangeable for cash or vouchers or monetary benefit; and

14.2.6 may expire prior to your use in accordance with any terms of the Promo Code (e.g. expiration date).

14.3 Neuron reserves the right to withhold or deduct credits or other features or benefits obtained through the use of Promo Codes by you or any other user in the event that Neuron determines or believes that the use or redemption of the Promo Code was in error, fraudulent, illegal, or in violation of the applicable Promo Code terms or these Terms.

15. PASSES

15.1 You may purchase a:

• • 3-day pass;
  • weekly pass; 
  • monthly pass; and/or
  • such other pass as may be offered on our website or App from time to time (each a “Pass”), at the price indicated on our website or the App.

15.2 A Pass allows you to have as many rides as you want during the period of the Pass, subject to any daily (or other) limit on the number of aggregate rental minutes detailed under the specific terms of the relevant Pass or on our website or App. A pass may only be used to pay for rides taken within the same country in which the Pass was originally purchased. Once activated, Passes are only refundable in accordance with these Terms, including clause 8.3, or any applicable law (including applicable consumer protection laws). Further terms may be made available to you at the time you purchase as Pass. 

15.3 At the time of purchasing a Pass you may select whether or not the Pass you purchase will auto-renew at the end of its term by so indicating on the Passes page of the App. If you make this selection the Pass will automatically renew upon expiry and you will be automatically charged the full amount of the renewed Pass at that time, unless you change this selection before that occurs.  You may change your auto-renew selection at any time on the Passes page of the App. 

16. INSURANCE AND LOSS 

NOTE: Please refer to section 4 of the Riding Rules for information on WHAT TO DO IF THERE IS AN ACCIDENT.

16.1 Your safety and peace of mind is important to us, however any insurance held by Neuron may not necessarily cover you for any injury, harm, damage or loss you may suffer in the event of an accident (or otherwise related to your use of the Services) and you should give consideration to obtaining your own insurance.

16.2 You may invalidate any relevant insurance if you fail to comply with these Terms or the Riding Rules and you may be liable for any costs that flow from that.  This may apply in particular (but without limitation) if you ride:

16.2.1 without any necessary driving or other licence (where applicable);

16.2.2 when under the age permitted in the Riding Rules of the applicable location; 

16.2.3 while under the influence of alcohol or other drugs;

16.2.4 without a helmet;

16.2.5 with deliberate recklessness;

16.2.6 with a passenger;

16.2.7 the Vehicle for commercial use; or

16.2.8 a Vehicle not under your own account.

16.3 You acknowledge that any use of the Services that is in breach of these Terms or is otherwise in breach of any local, regional, provincial, territorial or federal authority or government rules may void all insurance, accident or liability coverages (to the extent permitted by law) and you acknowledge and agree that you may be responsible for all loss or damage to, or connected with, your use of the Service, to the extent that such loss or damage is connected to such prohibited use.  

17. DAMAGED, LOST, OR STOLEN VEHICLES

17.1 Neuron reserves the right to take all necessary actions available to it at law if, in our reasonable opinion, a Vehicle rented by you is determined to have been damaged (fair wear and tear excepted), lost or stolen, including but not limited to:

17.1.1 making a police report against you;

17.1.2 charging your payment method on file; and/or 

17.1.3 commencing recovery actions and proceedings against you.

17.2 In each case described above, we may hold you liable for: (a) our reasonable costs to repair a Vehicle damaged by you to the standard of the Vehicle pre-rental; and/or (b) the full replacement cost of the Vehicle and/or any helmet provided to you to be used with the Vehicle, including (i) outstanding usage charges, (ii) charges and expenses incurred by Neuron in its recovery attempts, and (iii) any other reasonable costs incurred by Neuron in dealing with a lost or stolen Vehicle. This clause 17.2 does not apply to the extent any costs resulted from Neuron’s negligence, wilful misconduct or fraud. 

17.3 If a Vehicle is determined to have been damaged, lost or stolen while in your possession, Neuron reserves the right to suspend or terminate your access to the Services. This extends to all Accounts that we reasonably suspect to be associated with the offending Account.

18. OUR INTELLECTUAL PROPERTY RIGHTS

18.1 Unless otherwise indicated, we own or license from third parties all rights, title and interest (including copyright, designs, patents, trademarks and other intellectual property rights) in the Services and in all of the material (including all text, graphics, logos, audio, and software) made available through the Services (the “Content“). 

18.2 Your use of the Services and use of and access to any Content does not grant or transfer any rights, title or interest to you in relation to the Content. However, we do grant you a limited licence to access the Services on the terms and conditions set out in these Terms and, where applicable, as expressly authorised by us and / or our third party licensors. 

18.3 You agree not to upload, post, publish, reproduce, transmit, or distribute in any way any component of the Content, or create derivative works with respect thereto, except with the prior written consent of Neuron or unless expressly permitted in these Terms. 

18.4 You agree that we are free to use, disclose, adopt, and modify all and any ideas, concepts, know how, proposals, suggestions, comments, and other communications and information provided by you to us (the “Feedback”) in connection with the Services and/or your use of the Services without any payment to you. You hereby waive and agree to waive all and any rights and claims for any consideration, fees, royalties, charges, and/or other payments in relation to our use, disclosure, adoption, and/or modification of any or all of your Feedback. 

19. LIMITED LIABILITY AND WARRANTY; ASSUMPTION OF RISK AND WAIVER