Riding Rules, SASKATOON & REGINA (the “Region”)

Last updated 22 June 2023

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Neuron sets localised Riding Rules to protect the safety of our Users and the general public. It is important to familiarise yourself with these Rules every time you ride. Failure to comply with these Riding Rules may result in imposition of a fee,  suspension or termination of your account, and could invalidate any available insurance.

These Riding Rules apply to your access and use of our electric scooters (each a “vehicle” and collectively the “vehicles”).

You must always abide by all applicable road rules, parking requirements, curfews and any other relevant laws, regulations or restrictions imposed by relevant authorities or by Neuron.

The vehicles are: i) permitted to operate and park only in accordance with all applicable Legislation, including the City bylaws; and ii) are subject to the Criminal Code of Canada, 2018, C.21 (Bill C-46), including impaired driving offences.

By renting the vehicle, and in addition to the other sections of these Riding Rules, you acknowledge and agree:

i. to follow all applicable Legislation, including all city bylaws;

ii. to wear a helmet while operating a vehicle; and

iii. that  a failure to abide by any of the above legal requirements, or any other sections of these Riding Rules, can lead to this service being discontinued, your account being suspended or terminated and/or prosecution by the Region.

1. RESPONSIBLE RIDING

1.1 To ride our scooters you must:

1.1.1 be at least 16 years of age and if under 18, have the consent of a parent or legal guardian;

1.1.2 be in good health;

1.1.3 not be under the influence of alcohol, controlled substances, drugs, medication, or any other substance that may impair your ability to operate the scooter safely and in a manner that is considerate to pedestrians, cyclists and all other road and sidewalk users;

1.1.4 not have any existing physical, mental, medical or other condition that may impair your ability to safely operate the scooters;

1.1.5 keep under the weight limit of 120kg for bicycle and 140kg for scooter (total weight, i.e. rider and cargo);

1.1.6 not carry cargo whilst operating the scooter;

1.1.7 wear an approved bicycle helmet that is securely fitted at all times (unless an exemption has been granted by an appropriate authority for medical or religious reasons). Helmets are mandatory for this service area;

1.1.8 wear other safety equipment as appropriate, including but not limited to covered footwear;

1.1.9 be the only rider (never allow someone else to ride your scooter);

1.1.10 not carry passengers, including but not limited to other adults, children, infants (in baby carriers or otherwise), animals including pets and service animals etc.;

1.1.11 not use any phone, tablet, laptop, smartwatch, music player, or mobile electronic device while riding;

1.1.12 not use any device that may distract the user from safely operating the scooter;

1.1.13 not use headphones, earphones, earbuds, a headset, or other listening device while riding, or otherwise impede your ability to observe and pay attention to your surroundings;

1.1.14 not ride in adverse weather conditions, including but not limited to heavy rain, lightning storms, monsoons, windy conditions, typhoons, hurricanes, cyclones, tropical storms, flooding, storm surges, haze, fog, smog, dust storms, reduced visibility conditions, hail, heavy snow, and icy conditions;

1.1.15 not use the scooter for racing, tricks, stunts, towing (either towing or being towed by another person, vehicle, bicycle, or device), or in any other manner other than for personal transport; and

1.1.16 abide by all applicable traffic rules, and any other relevant laws and regulations (federal, provincial, local or otherwise).

2. STARTING AND ENDING A TRIP

2.1 TO START:

2.1.1 Inspect the vehicle 

      • test the brakes, lights, horn and throttle;

2.1.2 wear safety equipment

      • wear a helmet and other personal protective equipment as necessary and as mandated in your jurisdiction at all times, unless an exemption has been granted by an appropriate authority for medical or religious reason. Helmets are legally required for the Region.

2.1.3 adjust riding position

      • adopt a safe and comfortable riding position on the vehicle.

Do not use the vehicle if it does not pass the above tests, or is otherwise unsuitable for operation.

2.2 TO END:

2.2.1 return the vehicle in the same condition as when you started the trip, normal wear and tear permitting;

2.2.2 deploy the kickstand and ensure the vehicle is upright with all wheels in contact with the ground;

2.2.3 if you use a helmet provided by Neuron for the trip:

(a) for a vehicle equipped with a helmet lock, return the helmet to the locking mechanism fitted to the vehicle and make sure it is locked securely, otherwise Neuron may charge you a replacement fee if you fail to do so when you end your trip; or

(b) for a vehicle not equipped with an operational helmet lock, clip the helmet to the vehicle’s handlebars using the helmet strap and notify Neuron of the faulty locking mechanism. 

3. Parking

3.1 When parking in Regina’s Central Business District and Warehouse District or in Saskatoon’s Central Business District and Broadway Business Improvement Districts:

3.1.1 park only in the designated dockless parking areas as will be indicated in the Neuron App and/or with physical markings; and

3.1.2 park the scooter in an upright position with all wheels in contact with the ground and in compliance with sections 3.3 and 3.4 below.

3.2 If parking elsewhere:

3.2.1 park the scooter in an upright position with all wheels in contact with the ground and in compliance with sections 3.3 and 3.4 below.

Saskatoon

3.3 DO NOT park the vehicle:

a) outside the service area, in restricted public areas, or in any designated no-parking zones indicated in the Neuron app;

b) less than 0.3 metres from the roadside curb edge; 

c) within shrub or flower beds;

d) in contact with, or potential damage of, a tree;

e) on roads or in areas that may cause an obstruction or hinder access, including to doorway, entrances, stairwells, emergency exits, fire hydrants, bus or train stations, public amenities, tactile ground surface indicators or accessibility parking zones etc.;

f) within restricted access private areas which will prevent other users from accessing the vehicles (e.g. within a condominium, school compound,  commercial or residential property); or

g) where doing so would be a breach of applicable traffic rules, and any other relevant laws and regulations (federal, provincial, local or otherwise).

Regina

3.4 DO NOT park the vehicle:

a) outside the service area, in restricted public areas, or in any designated no-parking zones indicated in the Neuron App;

b) on a pathway, or within 1 metre of either side of a pathway, unless approved as a designated parking zone;

c) where pedestrians have less than 2 metres of unobstructed space for movement;

d) in a shrub bed or within 0.5 metres of a tree;

e) on a street within a pay parking or time restricted stall, unless it is a designated parking area;

f) on roads or in areas that impedes vehicular traffic from moving on the street or accessing driveways, including to loading zones, bridges, center median islands, street furniture that requires pedestrian access (bus shelters, benches etc.), wheelchair ramps or bus terminals etc.; or

g) where doing so would be a breach of applicable traffic rules, and any other relevant laws and regulations (federal, provincial, local or otherwise).

4. DURING A TRIP

While riding in the Region, observe the following rules:

Saskatoon

4.1.WHERE YOU MAY RIDE

4.1.1 you may ride scooters:

a) at a maximum speed of 24km/h (15km/h in slow speed zones);

b) on cycle tracks and shared-use pathways (but must slow down and yield to pedestrians);

c) on any Streets where the speed limit is 50 km/h or less:

i) if shared-use pathways or cycle tracks are provided on these Streets, you must ride in the shared-use pathway or cycle track provided;

ii) if no shared-use pathways or bike-lanes are provided on these Streets, you must ride as far to the right of the road as is possible; and

d) on roads with speed limits greater than 50 km/h only if there is a  shared-use pathway or  bike-lane and you ride in the shared-use pathway or bike-lane provided.

Regina

4.2 WHERE YOU MAY RIDE

4.2.1 you may ride scooters:

a) at a maximum speed of 24km/h on roadways and 15km/h on pathways; 

b) on bike lanes, park pathways and multi-use pathways (but must slow down and yield to pedestrians);

c) on any Streets where the speed limit is 50 km/h or less:

i) if shared-use pathways or bike lanes are provided on these Streets, you must ride in these pathways or bikes lanes;

ii) if no shared-use pathways or bike lanes are provided on these Streets, you must ride as far to the right of the road as is possible; and

d)    on roads with speed limits greater than 50 km/h only if there is a  shared-use pathway or  bike lane and you ride in the shared-use pathway or bike lane provided.

4.3 WHERE YOU MAY NOT RIDE 

4.3.1 you may not ride scooters:

a) in any no-riding zone as marked on the Neuron App. In such areas, you must dismount and walk the scooter;

b) on roadways that have a speed limit greater than 50 km/h; or

c) on sidewalks.

4.4 DO

4.4.1 remain in standing position at all times if you are riding a scooter; 

4.4.2 remain on paved surfaces at all times—do not go on grass, broken ground or other soft surfaces;

4.4.3 ensure that you have adequate visibility at all times, and can be seen by others, use the on-board lights when necessary; 

4.4.4 ride single file, avoid riding side-by-side or abreast of another vehicle on roadways;

4.4.5 keep to the right;

4.4.6 use the bell to alert others when passing; 

4.4.7 use hand signals to indicate your movements to pedestrians and pathway users;

4.4.8 yield the right of way (give way to both pedestrians and drivers of mobility devices, such a wheelchairs) at all times;

4.4.9 to cross a roadway at a crosswalk, you must:

a) slow down and stop, dismount the vehicle and look both ways;

b) give way to any vehicle or pedestrian before crossing; and

begin to cross as a pedestrian in accordance with pedestrian traffic control signals; and

4.4.10 stop riding immediately if the vehicle malfunctions, the battery is low, or the vehicle cannot be ridden safely.

4.5 DON’T:

4.5.1 ride on sidewalks;

4.5.2 ride against the flow of traffic;

4.5.3 ride between two lanes of moving vehicles unless the right lane is reserved for right turns;

4.5.4 cause nuisance, distraction, or inconvenience to other road or path users;

4.5.5 bring or attempt to bring the vehicles on public transit.

5. WHAT TO DO IF THERE IS AN ACCIDENT

5.1 Make sure you and any third parties involved are safe, then seek emergency assistance if required.  In the event of an emergency, please follow the guidance on our app or the emergency page of our website.

5.2 Neuron’s customer support team will contact you to share details about the accident such as when, where, and how it happened, and whether any third parties were involved.

5.3 If any third parties are involved, then you must NOT RIDE AWAY from the scene.  You must stop if any property has been damaged or if anyone is injured and provide your name and address and any other relevant details to anyone who needs it.

5.4 Similarly, you should ask any other third party who is involved for a name, address, and any other relevant details.

5.5 You should not admit any fault or make any offers or promises etc. to any third party that was involved at any time without speaking to us or the insurance company first. 

5.6 Information on Ride Insurance can be found on the Neuron App and here.

6. OTHER RESTRICTIONS

6.1 Do not retain the vehicle in your possession after a trip. This includes keeping the vehicle within your property.

6.2 Do not convey or otherwise transport the vehicle other than by riding it, including on public transport.

6.3 Do not ride or transport the vehicle outside of the designated riding areas.

6.4 Do not prevent or obstruct other users from using the vehicle after completing a ride (e.g. by locking the vehicle with an external device).

6.5 Do not modify, disassemble, remove components, or otherwise tamper with the vehicle in any way.

6.6 Do not retain possession of personal protective equipment provided by Neuron, including helmets, after completing a ride. Attach these to the vehicle for use by the next rider (see 2.2.3 To End a trip). 

6.7 Do not use the vehicle for commercial activities or purposes (e.g. courier, food delivery, promotional activities, rideshare) without Neuron’s prior written consent.